Who we are
We are Stuart Benger & Company Ltd. We are an independent general insurance broker, authorised and regulated by the Financial Conduct Authority (FCA). Our FCA number is 300862. Our contact details are as shown above.
General Data Protection Regulation 2018 (GDPR)
We handle client data in accordance with the GDPR, under which we are deemed a “Data Controller”, and our clients are “Data Subjects”. We collect, process and retain client data for the legitimate purposes of our business.
What client data do we collect?
We will collect contact information such as name, address, phone number, e-mail address, as well as information that we need to be able to quote for and arrange the required insurance cover. We may also collect banking details for the purposes of payment of premiums and other costs.
Why do we collect client data?
We collect sufficient information from our clients so that we can conduct a normal business relationship, and so that we can carry out the normal activities of an insurance broker, in order that we can advise on and arrange insurance policies and related services as necessary.
When do we collect client data?
We will collect data throughout the time that there is a business relationship between us and the client. Data will be collected over the phone, by e-mail, during face-to-face meetings, by the completion of facts-finds or proposal forms, or by online submission.
How do we hold client data?
Client data is held on paper files and electronically. We take the security and confidentiality of client data very seriously. Our office is secured to a high standard. Electronic data is backed up daily, and our IT system incorporates a high level of encryption and security to protect against unauthorised access.
Why might we share client data with other parties?
We may need to share client data with others in the normal conduct of our insurance broking activities. These would typically be insurers, other insurance intermediaries, loss adjusters, anti-fraud databases, claims registers, premium finance providers, and regulatory or statutory bodies.
For how long will we keep client data?
We retain client data throughout the duration of the client’s business relationship with us. Thereafter we are required to retain data for at least six years. We use a secure destruction service to dispose of paper files.
Client’s right to access the data
Our clients have the right to request a copy of their data that we hold. If a client believes that information we hold is incorrect or incomplete we will amend the data on request.
Client’s right to object to data being processed or to withdraw consent
Our clients have the right to object to us processing their data and to withdraw their consent for us to do so. In this case we will stop using the data, but this will mean that we can no longer act for that client. However there may be legitimate circumstances that mean that we are compelled to continue to use the data.
Client’s right to have data “erased”
Our clients have the right to request that all data that we hold be deleted from our records. If this is done then we will no longer be able to act for the client. However there may be legitimate circumstances that mean that we are compelled to retain the data.
Marketing
We do not use client data for the purposes of marketing without the client’s consent. We use client data solely for the purposes of providing the products and services that the client has requested from us.
Client’s right to complain
If a client feels that we are not handling data correctly we would request that the client contact us in the first instance. However the client has the right to complain to the Information Commissioner’s Office - www.ico.org.uk